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Samako fire service provider company, believing that human resources are the most valuable resources and capital at the disposal of an organization, in order to fulfill this ideal of providing high quality services in sustainable development, enjoying a healthy environment and creating a safe working environment for the beneficiaries with modern weapons of knowledge and relying on expert human resources, considers itself committed to serving the members of the society and in the direction of the country's safety, it has stepped into a difficult and responsible field.
We want to be the first choice for customers regarding firefighting and HSE services in our beloved country of Iran. We create a distinct position for our customers, colleagues and partners and especially the people who are our main beneficiaries in our organizational goals and we will have permanent participation in the sustainable growth and security of the society. Our shared vision is a road map for identifying all our weaknesses and potential strengths. This vision, while identifying the requirements for future success, puts the company's strengths and past successes as a motivation to excel the company's goals.
In this regard, this company, believing in management systems, is proud to obtain IMS certificates, which include ISO9001-2015, ISO14001-2015, and OHSAS18001-2007 standards, and in addition to these standards, due to the importance of health, safety and environment, it has also obtained the HSE-ME certificate.
Institutionalization and promotion of HSE culture and protection of human resources through the mechanism of training, improving skills, creating motivation in work, creating an environment full of intimacy, synergy and free from occupational diseases and accidents in the organization.
As a fire and safety service company in the country, we are committed to use our resources to develop products and services that meet the needs of our customers. Also, we have established an organization that will honor and promote honesty, quality, diversity, customer orientation, innovation and excellence along with teamwork.
System policy Integrated IMS management
Samako company provides fire and safety services (supply of equipment, services, consulting, implementation, training, safety and fire risk assessment) to covered customers, it considers customer satisfaction, reduction of customer and beneficiary complaints as part of its belief principles.
In line with the implementation of the above policies, the CEO of the company announces the company's policy as follows:
- 1- Improving the level of customer satisfaction by putting quality, honesty, security and speed at the forefront of all the company's activities and increasing the number of customers of the organization.
- 2- Efforts to maintain and effectively use human resources as the main capital of the company and to improve the level of knowledge and organizational culture of employees through continuous training in order to improve their performance and develop their abilities.
- 3- Accelerating key processes (supply, sales and after-sales services and providing accurate and timely reports to clients of the consulting and training services department)
- 4- Improving and upgrading the supervisory and operational systems in order to monitor the performance and prevent deviations in order to implement the company's performance and goals as much as possible.
- 5- Maintaining and continuing expertise and organizational experiences through organization development and integration and knowledge-oriented
- 6- Responding to customer complaints in a fair and impartial manner and identifying the causes of complaints, correcting and improving processes with the aim of reducing complaints and satisfying customers and other stakeholders and confidentiality and non-disclosure of customer information
- 7- Continuous and effective identification, evaluation and control of risks in normal, emergency and critical conditions and reduction of occupational accidents and diseases
- 8-Continuous efforts to comply with all environmental laws and control the life cycle of services from the purchase to the end of the life of the equipment and look at the environment as the main element of sustainable development.
- For this purpose, we have chosen the establishment and maintenance of quality management systems, monitoring and measuring customer satisfaction, handling customer complaints, and improving the quality of training based on ISO 9001:2008, ISO 10002:2004, ISO 10015:1999 and HSE-MS standards and considered it as a turning point for moving towards organizational excellence from Samako Company.
Movement within the framework of the above quality, safety, health and environmental policies will not be possible except by believing in the principle of honest unity and commitment to complying with the principles and requirements of the integrated management system.
While announcing my full commitment to the implementation, maintenance and maintenance of the system, I expect all the respected members of Samako to fully understand this policy and continuously participate in achieving the goals.